A hearing aid is not just a device—it reconnects people to the sounds of life. Over time, like any piece of technology, it requires maintenance and repair. This article explains the repair process for Phonak and Helix hearing aids, especially how it’s performed at the Avaz Hearing and Speech Center.
What is a hearing aid and why does it need repair?
Hearing aids amplify sound waves, helping people with hearing loss perceive sounds clearly. With daily use, factors such as dust, humidity, and physical wear can cause performance issues or malfunctions.
Common causes of hearing aid malfunction
Moisture and dust
Since hearing aids are worn in or behind the ear, they are exposed to sweat, humidity, and airborne particles.
Earwax and hygiene issues
For in-ear models, earwax can clog the microphone or sound outlet, leading to poor sound quality or total silence.
Battery and power problems
Weak batteries or corroded contacts can cause intermittent operation or distorted sound.
Features of Phonak and Helix hearing aids
Phonak
Phonak, made in Switzerland, is known for its Bluetooth connectivity and water resistance. Its repair requires specialized software and genuine replacement parts.
Helix
Helix, based on German technology, features a 48-channel sound processing system and precise audio balance. Repairs focus on the microprocessor and sound components.
Why repair should be done by a specialist
Repairing involves opening the device, reprogramming, and calibrating it. DIY repairs can damage the microchips or void the warranty. Always trust certified professionals.
Repair process at Avaz Hearing and Speech Center
At Avaz, Phonak and Helix hearing aids are repaired using advanced methods.
Initial diagnostics
Devices are tested using diagnostic tools to identify the issue source.
Technical inspection and lab work
Our in-house laboratory cleans circuits, replaces damaged parts, and restores functionality.
Post-repair calibration
Every repaired device is tested with audiometric equipment and fine-tuned for each user.
Advantages of our laboratory
Modern equipment
Digital analyzers and ultrasonic cleaning tools are used.
Experienced specialists
Certified acousticians handle all repairs.
Original spare parts
Only authentic Phonak and Helix parts are used.
How long does the repair take?
Repairs typically take 1–3 business days, depending on the issue’s complexity.
Data protection during repair
All personalized settings and programs remain intact. The center guarantees complete data confidentiality.
Maintenance tips to reduce repair needs
- Store your hearing aid in a drying capsule case
- Avoid moisture exposure
- Clean ear molds regularly
- Replace batteries promptly
Warranty and after-repair support
Every repair includes a warranty period, plus free post-repair check-ups if needed.
Why choose Avaz Hearing and Speech Center
- In-house professional laboratory
- Official distributor of Phonak and Helix in Azerbaijan
- Expert, friendly team
- Fast and reliable repair
- Client-centered approach
Conclusion
Your hearing aid is part of your quality of life. At Avaz Hearing and Speech Center, we provide professional repair for Phonak and Helix hearing aids using original components and modern technology. Our goal is to bring you back to the world of sound.
FAQs
1. How long does the repair take?
Usually 1–3 days.
2. Do you use original parts?
Yes, only original Phonak and Helix components.
3. Do you provide warranty after repair?
Yes, warranty is provided for each repair.
4. Is diagnostics free?
Yes, the initial check is free.
5. Will my device settings be preserved?
Yes, all personalized data is safely stored.